HFACS Healthcare Training

HFACS Patient Safety Workshops


Norwich University and HFACS, Inc have partnered to provide the global standard in human factors analysis and healthcare safety training. Developed originally in the military and aviation industries, our methodologies have been used by numerous fortune 500 companies including many well-renowned healthcare organizations. Our innovative tools and methods are also espoused by many accrediting agencies and patient safety organizations within the healthcare industry.

Let HFACS & Norwich University help your healthcare organization optimize quality, improve safety and maximize performance! This intensive 2-day online seminar provides training in the application of innovative methods for reducing risk and improving care. Continuing Medical Education (CME) Units are available - see below!

Upon completion, participants will have the skills to apply the HFACS-Healthcare Framework, along with its companion tools to (1) perform a thorough and credible human factors analysis of patient harm events and (2) systematically generate effective interventions to improve safety.

The Global Standard

HFACS has become the global standard for investigating human error-related accidents across numerous, complex, high-risk industries.

The HFACS team and their work has won several awards from major organizations such as the Flight Safety Foundation, the Aerospace Medical Association, the Aerospace Human Factors Association, the American Psychological Association, and the Human Factors and Ergonomic Society.


Topics to be covered:

Basic HFACS/HFIX Methods:

  • Integrating Human Factors & Systems Engineering into the RCA process
  • Intro to the Human Factors Analysis & Classification System (HFACS)
  • Interviewing Techniques Using HFACS
  • Transforming traditional RAC Diagraming Methods Using HFACS
  • Intro to the Human Factors Intervention Matrix (HFIX)
  • Designing Proactive Tools using HFACS & HFIX

General Human Factors Topics:

  • Fatigue Management
  • Designing Effective Warnings and Alerts
  • Attention, Monitoring and Display Design
  • Automation and Human Performance
  • Teamwork and Communication
  • Safety Culture

Attendees will Receive:

  • HFACS-RCS Handbook
  • HFACS Interviewing Guide
  • HFACS/HFIX/FACES Tools and Checklist
  • Certificate of Completion

Including tools that support both ANALYSIS and PREVENTION.


Continuing Education Units (CEUs)

Norwich University will award 2 CEUs to each attendee who successfully completes the course. Continuing Medical Education (CME) Units are available. 


Current & former HFACS Healthcare clients include:

  • Mayo Clinic
  • AdventHealth
  • MedStar Health
  • Orlando Health
  • University of Wisconsin Health
  • Sloan Kettering Cancer Center
  • MD Anderson Cancer Center
  • Greenville Hospital Systems

Attendees Said...

"Its amazing how the mindset can change and be positively redirected when structured theory is provided. The instructors were amazing as well as the material and coordination from ERAU. The leap of faith on virtuality was completely worth it."

"Very well done. ...the entire program was extremely well planned, well presented and highly informative."

"This was an excellent workshop. While I was aware of HFACS before the workshop I didn't have a strong enough understanding to apply it with confidence. I now feel the knowledge I have gained over the last two days has filled that gap."

"I thoroughly enjoyed the HFACS class and will be applying what I've learned immediately. I'm grateful for all the help and so appreciated Dr. Shappell and Dr. Wiegmann's instruction and experience. Well worth the time and money." 


Registration Information

HFACS-Healthcare Courses are available in an instructor-led format and delivered either in-person at a training location near you, or online using our Learning Management System and Microsoft Teams. Use the form below to Contact us for more information or register to attend today. 

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